Passenger Information

• Each Pedicab can carry up to 150kg. It accommodates the space for two adults
• While there is a 3-seater rickshaw available, its usage may be subject to availability (Please mention in the special request, and we will allocate accordingly.)

Tour Information

• The assigned rider will call 15 minutes before the tour
• Specific details for the starting and ending points can be discussed. Please inform the assigned rider during the call
• While the start time can be delayed, the tour must conclude on the scheduled day

Conditions for Tour Suspension

• The tour may be challenging under the following weather conditions:
• Based on the weather forecast from the Korea Meteorological Administration website (1) Temperature below -5°C (2) Temperature above 38°C (3) Rainfall exceeding 5mm per hour (4) Snowfall exceeding 1cm per hour (5) Wind speed exceeding 10m/s (6) Yellow dust warning / Fine dust warning
• If the tour becomes impossible due to weather conditions the day before, you can adjust the schedule or receive a full refund

Refund Policy

• 100% refund available for cancellations made by 4:59 PM two days before the tour start time after reservation confirmation.
• 50% refund for cancellations made between 5:00 PM two days before the tour start time and 4:59 PM the day before.
• No cancellations or refunds available after 5:00 PM the day before the tour or on the tour day. Date changes are possible after a 20% no-show fee payment.
• Changes to reservation times are possible until 5:00 PM the day before the tour.
• Reservations made through bank transfer will be automatically canceled if payment confirmation is not received within 12 hours.
• In case of anticipated severe weather conditions, we'll contact you the day before or on the morning of the tour for cancellation or itinerary changes. We offer 100% refunds or assist with date changes without any no-show fees.